Support Maintenance

Support and Maintenance Services will extend the working life of your systems so that you receive continued value for your investment over a longer period of time. eVideo will provide you with a single point of contact in the event of problems and ensure that your systems will always work at optimum levels.

eVideo's Premium Maintenance Package is as follows:

eVideo Platinum - Hot swap of Videoconference system together with access to on web site information, special customer pricing, including our Unlimited use of Help desk for technical and/or user help.

Helpdesk

eVideo is staffed full time by qualified Helpdesk personnel, supported by our expert team of sales personnel, who will provide swift and knowledgeable responses to your enquires and full trouble shooting advice. They will also make use of a range of remote diagnostic tools to pin-point equipment faults.

We also provide guidance on Best Practice for holding perfect Video Meetings and the provision of eVideo tested and recommended software upgrades.

The Helpdesk can arrange Conference Services including video and audio bridging, streaming and web-conferencing. We will also provide national and worldwide room hire information if required.

Advance - Remote Assistance

Should you identify any equipment fault and notify eVideo, evideo guarantees that we will deliver replacement or repair faulty equipment as necessary to your site for installation as soon as possible. eVideo will guide you through the reinstallation of the new equipment via telephone and ensure all problems are fully resolved.

No matter what products that you decide on, you can depend on our trained staff to pinpoint the precise reason for any malfunctions.

You can use your Video Communications equipment with confidence, secure in the knowledge that professional assistance is at hand if and when required.

For further information or to set up Support and Maintenance cover contact us or call 1800 826 755.

 eVideo's experience in implementing Video, Voice & Data Communications across many varied industries throughout Australia and the World has us in an enviable position today, companies need strong partnerships when embarking on n ew technology, eVideo are able to pull together personnel from all over Australia - and indeed, the world to satisfy our customers needs be it Product, Maintenance, Help line, Room Hire, Consultancy etc.

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